Player Wellbeing

Responsible Gaming
at c200m

Gambling is entertainment — and at c200m we are committed to keeping it that way. This page sets out every tool, policy, and support channel available to help you stay in control of your gaming activity. If you ever feel that gambling is no longer fun, help is always within reach.

21+ Only Time-Out Available Deposit Limits Self-Exclusion 24/7 Support
Play Responsibly

Need help right now? If gambling is causing distress for you or someone close to you, contact our support team immediately at [email protected] or via 24/7 Live Chat on the Platform. Our trained support agents can activate a time-out or self-exclusion on your account within minutes.

Our Commitment

Gaming Should Always
Remain Entertainment

c200m is one of Indonesia's most trusted online betting platforms, serving millions of players across Jakarta, Surabaya, Bandung, Medan, Bali, and beyond. With that reach comes a genuine responsibility — to ensure every player on our platform has access to the tools and information they need to gamble safely and within their means.

We believe that responsible gaming is not a legal checkbox — it is a core part of how c200m operates. Every product decision, every promotional campaign, and every customer interaction is assessed against one guiding question: does this protect the long-term wellbeing of our players? Our responsible gaming framework is built around four pillars: Prevention, Protection, Support, and Transparency.

c200m enforces a strict 21+ age policy across all products — sports betting on BRI Liga 1, the EPL, Champions League, and international fixtures; live casino; slots from providers including Pragmatic Play, NetEnt, and Microgaming; fish shooting; and keno. Age and identity are verified through our KYC process before any withdrawal is permitted. Accounts found to belong to individuals under 21 are closed immediately and all deposits returned.

Gambling should be a leisure activity funded from disposable income — never from savings, borrowed money, or funds earmarked for essential living expenses. If you find yourself chasing losses, gambling to escape stress, or spending more than you intended, we encourage you to use the self-management tools described on this page or to contact our support team directly.

Key Statistics

Responsible Gaming
By the Numbers

21+
Minimum Age to Play
<5m
Account Suspension Response
24/7
Support Availability (WIB)
100%
Free Self-Exclusion Tools

All responsible gaming tools — deposit limits, session time-outs, and self-exclusion — are provided at no cost to any c200m member. Activating these tools does not affect your account standing or any active bonus entitlements (subject to standard bonus terms).

Player Tools

Tools Available to Every c200m Member

Every tool listed below is available free of charge from your c200m account dashboard or by contacting our support team. No justification is required to activate any of these features.

LIMIT // DEPOSIT

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when reduced, and a 7-day cooling-off period applies before any increase can be activated — giving you time to reflect before raising your threshold.

LIMIT // LOSS

Loss Limits

Define the maximum net loss you are comfortable with over a set period. c200m will prevent additional wagers once your loss threshold is reached for that period. Like deposit limits, reductions apply instantly while increases require a 7-day waiting period to prevent impulsive decisions made during a losing streak.

LIMIT // WAGER

Wager Limits

Cap the total stake amount you can place across all c200m products — sports betting, live casino, slots, fish shooting, and keno — within a defined time window. Wager limits are particularly effective for members who find that individual game session stakes can escalate faster than expected.

TIME // SESSION

Session Time Limits

Set a maximum continuous play duration per session. When your session limit is reached, the platform will display a clear reminder and log you out automatically if you choose to enable hard enforcement. Session reminders appear at the 75% and 100% marks of your chosen duration, giving you advance notice before the limit is reached.

BREAK // TIME-OUT

Time-Out (Short Break)

Take a structured break from c200m for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, your account is suspended for all gambling activity, but your balance and account data are preserved. Time-outs are activated immediately on request and cannot be reversed before the chosen period expires.

EXCLUSION // LONG-TERM

Self-Exclusion

Request a formal self-exclusion for a minimum period of 6 months, or permanently close your c200m account. During self-exclusion, your account is locked, all marketing communications are suppressed, and re-registration is blocked. A permanent self-exclusion cannot be reversed under any circumstances. Contact support to activate self-exclusion immediately.

Step-by-Step

How to Activate
Your Limits

Setting up responsible gaming controls on your c200m account takes less than two minutes. Follow the steps below to activate deposit limits, time-outs, or self-exclusion directly from your account dashboard. If you prefer, our support team can activate any control on your behalf via Live Chat — available around the clock in WIB.

All limit reductions and time-out or self-exclusion requests are processed immediately — you do not need to wait for a review period before the control takes effect. This ensures that if you decide you need a break, the protection is in place before you can place another bet.

01

Log In to Your c200m Account

Access the Platform via the c200m Login page. Use your registered username and password. Ensure you are on the official c200m.lat domain before entering your credentials.

02

Open Account Settings

Click your profile icon in the top-right corner of the dashboard and select "Account Settings" from the dropdown menu. Navigate to the "Responsible Gaming" tab within your settings panel.

03

Choose Your Control Type

Select the type of control you want to activate: Deposit Limit, Loss Limit, Wager Limit, Session Time Limit, Time-Out, or Self-Exclusion. Each option displays a brief description and the applicable cooling-off or enforcement rules.

04

Set Your Parameters

For limits, enter your chosen Rupiah amount (IDR) and select the period: daily, weekly, or monthly. For time-outs, select your break duration. For self-exclusion, confirm whether you are requesting a temporary exclusion (minimum 6 months) or a permanent account closure.

05

Confirm — Control Is Active Immediately

Confirm your selection. The control takes effect instantly. You will receive a confirmation email to your registered address. For self-exclusion, a separate confirmation step is included to ensure the request is intentional and considered.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone you care about — is the first and most important step toward regaining control.

Chasing Losses
Placing increasingly large bets in an attempt to recover money lost in previous sessions.

Gambling Beyond Means
Spending money intended for essential expenses — rent, food, bills — on gambling activity.

Borrowing to Gamble
Taking loans, using credit, or asking family and friends for money specifically to fund betting.

Preoccupation with Gambling
Constantly thinking about past bets, planning future wagers, or feeling restless when not gambling.

Hiding Gambling Activity
Concealing the extent of your gambling from family members, partners, or close friends.

Using Gambling to Escape
Turning to gambling as a way to cope with stress, anxiety, depression, or personal problems.

Failed Attempts to Stop
Making repeated unsuccessful attempts to cut back on gambling or stop entirely.

Neglecting Responsibilities
Missing work, neglecting family obligations, or withdrawing from social activities due to gambling.

Talk to Someone at c200m

If you recognise any of the warning signs above — in yourself or in a person close to you — please reach out to our dedicated responsible gaming support team. Our agents are trained to handle these conversations with complete discretion and without judgment. We can activate protective controls on your account within minutes of your request.

All responsible gaming contacts are treated with strict confidentiality. No information shared with our support team in the context of a responsible gaming conversation will be used for marketing or profiling purposes.

24/7 Live Chat on Platform
[email protected]
Response Within 24 Hours (WIB)

Support for Family & Friends

If someone you care about is showing signs of problem gambling, you can contact c200m's support team on their behalf to understand what options are available. We can provide guidance on how to approach the conversation and what protective steps can be taken, even if the individual has not yet sought help themselves.

Contact: [email protected]

Self-Assessment

Are You Gambling Responsibly?

The following questions are drawn from internationally recognised problem gambling screening frameworks. They are not a clinical diagnostic tool, but they can help you reflect honestly on your current relationship with gambling.

If you answer yes to three or more of these questions, we strongly encourage you to use c200m's self-management tools or to contact our support team for a confidential conversation about your options.

There is no obligation to disclose your self-assessment results to c200m — this exercise is entirely for your own benefit. However, our support team is available if you would like to discuss what you have reflected on.

View Full FAQ
Q1

Have you ever gambled with money that was earmarked for rent, bills, food, or other essential living expenses?

Q2

Have you ever borrowed money — from a bank, a friend, or a family member — specifically to fund gambling activity?

Q3

Have you tried to win back money you have lost by placing larger or more frequent bets?

Q4

Have you ever felt restless, irritable, or anxious when you were unable to gamble?

Q5

Have you concealed the amount of time or money you spend gambling from people who are close to you?

Q6

Have you gambled as a way to escape from personal problems, stress, depression, or feelings of anxiety?

Q7

Have you made unsuccessful attempts to reduce or stop your gambling in the past 12 months?

Q8

Have gambling losses had a significant negative impact on your financial position, relationships, or professional life?

Age Policy

Strict 21+ Age Verification

c200m enforces a mandatory minimum age of 21 across all products and jurisdictions. Age verification is not optional — it is a condition of accessing the Platform.

KTP Verification

Indonesian national identity card (KTP) verification is required for all members before withdrawal access is granted. Your date of birth is cross-checked against account registration data.

Live Photo Check

A selfie or live facial comparison photograph is required alongside your identity document to confirm that the document belongs to the account holder and is not being used fraudulently.

Instant Account Closure

Any account found to belong to an individual under 21 is closed immediately, all deposits are returned to the originating payment method, and the account is permanently flagged to prevent re-registration.

Parental Controls

If you are a parent or guardian concerned about underage access, contact us at [email protected]. We can advise on parental control software compatible with common Indonesian devices and browsers.

For Parents and Guardians: If you share a device with a minor and use c200m, we strongly recommend enabling device-level parental controls to prevent access to the Platform. Operating-system-level content filters are available on Android, iOS, and Windows devices. c200m's support team can provide guidance on suitable filtering solutions on request.

Healthy Play

Tips for Keeping
Gambling in Perspective

The vast majority of c200m members gamble responsibly and within their means. The following guidelines are designed to help you maintain a healthy relationship with sports betting, casino games, slots, fish shooting, and other Platform products over the long term.

  • Set a budget before you play. Decide in advance how much you are comfortable spending and treat that amount as the cost of your entertainment — not an investment expected to generate a return.
  • Only gamble with disposable income. Never use money needed for rent, bills, food, or savings. A good rule of thumb: if losing the amount would cause financial hardship, do not wager it.
  • Take regular breaks. Use c200m's session time limit tools to build natural pauses into your play. Stepping away from the Platform for even 15 minutes helps reset your perspective.
  • Treat losses as the cost of entertainment. Every form of gambling has a built-in house edge. Expect that over time, losses are the statistically likely outcome — and budget accordingly.
  • Avoid gambling when emotionally compromised. Gambling while stressed, upset, or under the influence of alcohol or other substances significantly increases the risk of impulsive and harmful decisions.
  • Balance gambling with other activities. Healthy recreational gambling sits alongside — not in place of — other social activities, hobbies, and personal relationships.
  • Never chase losses. If you have reached your budget for a session, stop. Attempting to recover losses in the same session almost always results in larger losses.
  • Use the Platform's reality-check tools. c200m's session timer and balance summary tools are there to help you stay informed about your activity in real time.
Platform Protections

Built-In
Platform Safeguards

Beyond the voluntary tools available to members, c200m operates a number of automated and human-reviewed safeguards at the platform level to identify and support members who may be experiencing harm.

  • Behavioural Monitoring. c200m's compliance systems monitor account activity patterns for signals that may indicate problem gambling behaviour — including significant increases in deposit frequency, rapid session escalation, and repeated time-out activations followed by immediate re-engagement.
  • Proactive Outreach. Where our monitoring systems flag a concern, a trained responsible gaming agent will proactively reach out to the member via email or Live Chat to check in and remind them of the tools available.
  • Marketing Suppression. Members who have activated any responsible gaming control — even a voluntary deposit limit — are automatically removed from promotional bonus campaigns until their control period expires or is modified.
  • Cooling-Off Enforcement. All limit increases are subject to a mandatory 7-day cooling-off period. This rule cannot be waived, even by the member or by support agents, ensuring that impulsive decisions cannot immediately override protective controls.
  • No Gambling on Credit. c200m does not offer credit betting facilities. All wagers must be funded from a member's verified, pre-deposited balance. No credit lines, deferred payment schemes, or Buy Now Pay Later integrations are available on the Platform.
  • Responsible Promotions. c200m does not send promotional bonus offers to members who have not logged in for more than 60 days, who have active loss or deposit limits, or who have previously activated a time-out. Responsible gaming considerations are embedded into every promotional campaign.
Continue Exploring c200m

Play Smart, Play Safe — Explore the Platform

Ready to enjoy c200m responsibly? Explore our full range of products — live sportsbook odds on BRI Liga 1, the EPL, and Champions League; hundreds of premium slots; live casino; fish shooting; and keno. All transactions in Indonesian Rupiah. Fast local bank deposits. 21+ only.

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